Refund policy

At Ghareloo.co, we want your shopping experience to be smooth and stress-free. Every order is carefully checked and packed before dispatch — but if something does go wrong, we're here to make it right. ✨

Returns & Replacements

We accept return or replacement requests if:

You received the wrong item
Your product arrived damaged
An item is missing from your order
The product has a major defect or fault

To keep things fair for everyone, we generally do not accept returns for:

Change of mind
Minor color or print variation
Orders placed by mistake
Personal preference after use

Please note: colors and prints may vary slightly depending on stock and screen display.

Reporting an Issue

If there's a problem with your order, please reach out within 48 hours of delivery so our team can assist you properly.

For faster resolution, please have ready:

Your order number
Clear photos/videos of the issue
Packaging photos (if relevant)

An unboxing video is always helpful for damaged or missing item claims.

Refunds

If your complaint is approved and a replacement isn't available, we'll process your refund via:

Bank Transfer
Easypaisa
JazzCash

Refunds are typically processed within 3–7 working days after approval, depending on verification and payment method.

Delivery Time

Karachi: 2–4 working days
Other Cities: 3–7 working days

Delivery may take slightly longer during public holidays, weather disruptions, high order volumes, or courier delays beyond our control.

Our Packaging

We use secure, quality packaging to help your order arrive safely — though courier handling can occasionally cause damage in transit. We're continuously improving our packaging, product checks, delivery process, and customer support.

Customer Support Timing

Available Monday–Saturday, 11:00 AM – 7:00 PM (PKT). Response times may be slightly longer on weekends, holidays, or busy order days.

Need Help?

Reach out anytime through our official support page: [Lodge Your Complaint]

Thank you for shopping with Ghareloo.co 💛