What If My Order Arrives Damaged?

📦 Damaged Parcels:
If your parcel arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos/videos of the damaged item and packaging. Our team will review the issue and arrange a replacement where applicable.

🔄 Replacements:
We offer replacements for items that arrive damaged or defective. Once approved, we’ll arrange the replacement and share the tracking details with you.

💸 Refunds:
Refunds are not available for damaged or defective items. Approved claims are handled through replacement only.

⏳ Quick Resolution:
We aim to make the process quick, simple, and hassle-free, and our support team will guide you through each step.